MC311 Service Requests

Information on all MC311 Service Requests received (via email or phone) since July 1, 2012. This data is updated daily. The PIO’s business requirement includes adding the following data elements to the new and enhanced open data site being proposed by DTS. This data is derived from requests for service which originate in the CSC, from the County’s web portal, and via “walk-ins” from county departments including but not limited to DHCA. • SLA – to indicate the number of days in county business days the department has to fulfill the request. County business days must exclude weekends, county holidays and days when the county is closed due to inclement weather (snow days, etc) per CountyStat’s business requirement. This field has been published in the existing MC311 Service Requests dataset with the field name ‘Attached Solution SLA Days’. • +/- SLA –to indicate the number of days a service request is over or under SLA as is currently measured by CountyStat. The following 4 fields will be added to fulfill this line item  # of days open – Number of County Business days the Service Request has been opened.  Within SLA Window? - To indicate the number of days a service request is over or under SLA as is currently measured by CountyStat.  SLA Yes – Number of days to fulfill the service request is under the SLA window.  SLA No -– Number of days to fulfill the service request is over the SLA window.

리소스

항목
CKAN dataset id 3ee6739b-18b0-458a-9efb-7c769d3ae0e3
상태 active
url https://catalog.data.gov/dataset/mc311-service-requests
버전 2024-06-08
라이선스 notspecified
accessLevel public
catalog_@context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
catalog_@id https://data.montgomerycountymd.gov/data.json
catalog_conformsTo https://project-open-data.cio.gov/v1.1/schema
catalog_describedBy https://project-open-data.cio.gov/v1.1/schema/catalog.json
harvest_object_id 36f15d62-458d-47b9-95d8-fc90a1f1e17e
harvest_source_id 8d269e22-ff3d-45d8-b878-47ef2aba7851
harvest_source_title montgomerycountymd json
identifier https://data.montgomerycountymd.gov/api/views/xtyh-brr2
issued 2015-09-09
landingPage https://data.montgomerycountymd.gov/d/xtyh-brr2
modified 2024-06-07
publisher data.montgomerycountymd.gov
resource-type Dataset
source_datajson_identifier true
source_hash d5b0de25c17a3d2dcc8d50a40fd734a45042cfb9c03f98a6a7404d43e6b1ae4a
source_schema_version 1.1
theme {Government}
담당자 svc dmesb
담당자 연락처 no-reply@data.montgomerycountymd.gov
제공 기관 Montgomery County of Maryland
최초 수집 일시 2024-02-20T22:58:41…
최근 수집 일시 2024-06-14T18:17:03…

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