2.02 Customer Service (detail)

This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for inpiduals who had contacted the city in the past year. For years where there are multiple questions related to overall customer service and treatment, the average of those responses are providing in the summary dataset and the values for each question are provided in the detailed dataset.

For years 2010-2014, respondents were first asked "Have you contacted the city in the past year?". If they answered that they had contacted the city, then they were asked additional questions about their experience. The "number of respondents" field represents the number of people who answered yes to the contact question.

Responses of "don't know" are not included in this dataset, but can be found in the dataset for the entire Community Survey. A survey was not completed for 2015 (99999 indicates no recorded data).

Due to changes in the survey questions, this dataset was last updated in 2017 and may not be updated again. 

The performance measure dashboard is available at 2.02 Customer Service Satisfaction.

Additional Information

Source: Community Attitude Survey

Contact: Wydale Holmes

Contact E-Mail: Wydale_Holmes@tempe.gov

Data Source Type: Excel and PDF

Preparation Method: Extracted from Annual Community Survey results

Publish Frequency: Annual

Publish Method: Manual

Data Dictionary


CKAN dataset id 39840c49-7c65-4768-9173-80582ec49bb1
상태 active
url https://catalog.data.gov/dataset/2-02-customer-service-detail-be51b
버전 2024-02-09
라이선스 cc-by
accessLevel public
catalog_@context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
catalog_conformsTo https://project-open-data.cio.gov/v1.1/schema
catalog_describedBy https://project-open-data.cio.gov/v1.1/schema/catalog.json
harvest_object_id aaecf458-877c-4bc9-b845-be0db30736d6
harvest_source_id ceea1675-8276-45f1-b45c-bb28dba71955
harvest_source_title City of Tempe Data.json Harvest Source
identifier https://www.arcgis.com/home/item.html?id=08aa281f79fc4fdebc1914c7cef3166c&sublayer=0
issued 2019-11-07T19:10:05.000Z
landingPage https://data.tempe.gov/maps/tempegov::2-02-customer-service-detail
license https://creativecommons.org/licenses/by/4.0
metadata_type geospatial
modified 2021-10-01T23:30:08.000Z
old-spatial {{extent:computeSpatialProperty}}
publisher City of Tempe
resource-type Dataset
source_datajson_identifier true
source_hash c0a7e78705282c3db823f6317cb98ca5407bfc9f1c2b215dffe79947afdb7084
source_schema_version 1.1
theme {geospatial}
담당자 TempeData
담당자 연락처 data@tempe.gov
제공 기관 City of Tempe
최초 수집 일시 2024-02-20T23:11:08…
최근 수집 일시 2024-02-20T23:11:08…

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