Survey of citizen satisfaction with telephone service 311

The City of Montreal, through the Customer Experience Office, assesses, every two years, the level of satisfaction of citizens with municipal services. A first wave of satisfaction surveys took place in the fall of 2014. The City of Montreal's satisfaction study includes four surveys. This set presents the results and the questionnaire of surveys related to citizens' satisfaction with 311 services. The City of Montreal satisfaction study includes three satisfaction surveys conducted among Montreal citizens, as well as a satisfaction survey among businesses in the City of Montreal: 1. [Survey of citizen satisfaction with collective and individual services] (/city-of-montreal/citizen-satisfaction-survey); 2. Survey of citizen satisfaction with telephone service 311; 3. [Satisfaction survey among citizens of the nine largest municipalities in Quebec] (/city-of-montreal/satisfaction-survey-grandes-municipalites-quebec); 4. [Business satisfaction survey with collective and individual services] (/city-of-montreal/business-satisfaction-survey). ### Objectives of the survey: - Measure the indicators associated with the overall evaluation of the service received; - Measure the indicators specific to the stages of the lived experience; - Measure the indicators specific to the stages of the lived experience; - Know the reasons for calls.

리소스

항목
CKAN dataset id a7585b58-0cf2-4a39-bac0-465f280c5891
상태 active
url https://open.canada.ca/data/en/dataset/98609615-dade-49b0-9a9f-932d91eec5bb
버전 2024-01-10
라이선스 qc-cc-by
has_map false
담당자 연락처 donneesouvertes@montreal.ca
제공 기관 Government and Municipalities of Québec
최초 수집 일시 2024-06-12T13:19:39…
최근 수집 일시 2024-06-13T19:18:59…

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